After-Sales Service

Trusted by 100+ countries distributors

AOXING provides professional after-sales support for projector screens, whiteboards and AV display products. From installation guidance and technical troubleshooting to replacement parts and quality-issue resolution, our team helps global AV brands, distributors and system integrators keep their projects running smoothly.

24-Hour Initial Response | 2 Years Warranty | Technical Support | Replacement Parts | OEM/ODM Assistance

A Clear Process from Issue Reporting to Resolution

01 — Submit Your Request

Send us the product model, order number, affected quantity, issue description and clear photos or videos. For electrical products, please also provide the local voltage, plug type and control-system information.

02 — Technical Evaluation

Our sales and technical teams will review the submitted information and provide an initial response within 24 hours. Additional photographs, videos or testing information may be requested when necessary.

03 — Proposed Solution

Based on the cause of the issue and the applicable warranty terms, we may provide installation guidance, remote troubleshooting, replacement parts, repair instructions, product replacement or another mutually agreed solution.

04 — Follow-Up and Closure

Our team will follow the case until the agreed solution has been implemented and the issue has been properly documented.

WARRANTY SUPPORT

2 Years Warranty Coverage

Every AOXING product is covered by a 2-year warranty starting from the date of shipment, unless otherwise specified in the quotation or sales contract.

During the warranty period, for verified manufacturing defects, AOXING will provide appropriate support, which may include:

• Remote technical guidance
• Replacement components or accessories
• Repair or rework instructions
• Product replacement when necessary
• Other mutually agreed solutions

Warranty coverage does not apply to damage caused by incorrect installation, misuse, unauthorized modification, unsuitable voltage, improper storage, normal wear, or external damage after delivery.

The final determination of warranty eligibility will be made after technical evaluation and supporting evidence review.

TECHNICAL SUPPORT

Professional Assistance for Installation and Operation

Our technical team can provide support for:

• Product installation and assembly
• Screen adjustment and tensioning
• Motorized screen limit settings
• Remote controls and control systems
• Electrical connections and voltage compatibility
• Screen-surface care and maintenance
• Projector and screen compatibility
• Troubleshooting abnormal operation

REPLACEMENT PARTS AND ACCESSORIES

Support Throughout the Product Life Cycle

Replacement parts may be supplied according to the product model, warranty conditions and parts availability.

Available components may include motors, control units, remote controls, mounting brackets, cables, fasteners and other product-specific hardware.

SHIPPING DAMAGE SUPPORT

What to Do If Products Are Damaged in Transit

Please inspect the outer packaging and products immediately upon arrival. If damage is found, retain all packaging and provide:

• Photographs of the outer carton
• Photographs of the shipping label
• Photographs or videos of the damaged product
• Quantity of affected units
• Order number or invoice number

OEM/ODM AFTER-SALES SUPPORT

Reliable Support for Long-Term Brand Partnerships

For OEM and ODM customers, AOXING provides structured support covering product identification, technical evaluation, replacement components and corrective-action follow-up.

INFORMATION REQUIRED FOR A SUPPORT REQUEST

• Company name and contact information
• Order number or invoice number
• Product name and model
• Purchase or delivery date
• Quantity affected
• Detailed description of the issue
• Clear photographs and videos
• Local voltage and plug standard (if applicable)
• Projector model (if relevant)